Testimonials

I spent many months searching, downloading and trialling all types of customer management and ordering databases. I stumbled upon Teamdesk by accident, joined up for a trial and 3 weeks later I managed (with some customisation) to produce exactly what I was looking for.

Our organisation consists of 1 Factory, two shops and three websites including workwear, embroidery, toys and giftware. I now have a complete database management system for my organisation which is secure, easy to operate and allows my staff to track, view and send customer orders. We also create Purchase Orders beautifully presented in PDF format which we email to our suppliers.

The TeamDesk system will save our organisation valuable time and money. Customer Support with the Teamdesk application is unrivalled and helped me achieve my needs.

As an extremely pleased customer and developer of TeamDesk, which is a unique and excellent product, with, behind it, an extraordinarily competent, dynamic and dedicated development and support team, I have never come across any better team in my long life as IT-project manager!

We love working with you and we love your application.

We are a small but growing software company juggling many new client requests. So far we have struggled in tracking projects between the developer, testers and clients.

I spent several months searching for the best hosted solution for us. I used TeamDesks "custom" help for set up and we love the forms and tables structure, which reflect exactly our needs.

Your application's flexibility makes it possible for us to configure views and reports easily and when we've need help your response time has been phenomenal.

Thank you for all the great support and the great software.

I have got to say that this is a fantastic application and exceptionally well supported – Well Done!

I have trialled several systems to date; some very good systems with very poor support and some not so good systems.

I am particularly impressed with the relationships between tables and how this seamlessly links forms from one form on one table to another form on another table – this saves hours of coding in other applications – such as MS Access.

I have now shown my staff the application, and they are over-the-moon with it – so many, many thanks for all your help setting it up.

I look forward to continuing with this suite well into the future.

We use TeamDesk for all our companies database needs. Teamdesk allows us to implement changes within hours. We simply tell teamdesk staff what we need and bit later it's done.

...Using your software excites me! I created a functional system in 3 days, which would normally take months. Keep up the good work!

With your help I have finished the application within a week. Your engine is flawless and the support is excellent, to me you are simply the best. So a big big thank you. It was a pleasure working with you , and I hope to continue to make applications with your help in the future.

I'd like you to know I think you're on a winner with this application of yours.

I use this product everyday and am quite pleased with the enhancements you provide.

I was looking at a replacement system for our Service Management System and stumbled on TeamDesk whilst researching various products online. The fact I could trial the application was a major plus point.

My concerns were as follows:

* The platform is hosted therefore we are reliant on TeamDesk to deliver availability and appropriate backup solutions;
* There are many established companies delivering packaged solutions. TeamDesk was unknown and untested at the time;
* Entrusting TeamDesk with our data;
* No Telephone Support and the Time Difference;
* Would you view the Application as a critical part of our business?

I managed to answer these questions by an extended trial. I am happy to say that the responses to the above points were all answered very positively.

The support is excellent. Support Team has solved virtually every problem I have thrown at him and he knows when a response is very urgent. That said I always get a response within the day. It’s a plus point of the offering which you are not able to measure until you use it. Having to explain the problem once and getting a pertinent response on the first attempt is really beneficial and saves lots of unnecessary correspondence.

We have incorporated and built up the application to include other areas of the business. As an example, not only have we replaced our Service Management Package, all company expenses are now completed via TeamDesk and integrated into the associated Project and Support Case Costs. The biggest plus point apart from support is the flexibility the platform affords. You can generally engineer a solution for most business processes, something you could never achieve with a packaged application.

I am blown away!!!! What a great start and so quickly too, you are extremely talented!
I have been working closely with Slava and could not be more pleased with his work!!!
The process has been so simple and FAST. I can't wait to begin using the final product, I am confident it will increase our productivity and revenue tremendously!
Thank you so much I will definitely be recommending your services and would be happy to provide a reference if requested.

I love this system. I am addicted to getting this set up. It is easy to use!

Congratulations on a first rate product! I've been using Salesforce.com and living with its limitations for the past three years. In less than eight hours, however, I have been able to recreate in TeamDesk my Student Information System (SIS) for small colleges. No longer must I live with a company-centric product that uses sales terminology instead of the language of educators. I now have a product worth marketing... Thank you!

I will never be able to thank you enough for the great job you did on our tracking system! We really enjoy it and we can't thank you enough for all the extra work you did to get us this amazing produce! I don't think our business could get along without this system now.

You guys are really something else to work with...incredible!!!!!

You have done a FANTASTIC job on our application!!! WOW!!
I intend to roll this out ASAP as I am very impressed with the work you
have done. You are GREAT!!!!!!

I like it a lot … I must say you appear to have fairly limited visibility in online searches for such a versatile application… I need flexibility and you clearly provide it.

What can I say, I honestly love TeamDesk. It has quickly become the center of my business. Yes, it has evolved from the original application. It's evolving every day. As a business need arises I figure out a way to make it happen in TeamDesk. The flexibility is fantastic.

I have been running a mobile computer support business since 2001. For about four years I did it all by myself so invoices and follow-ups were handled pretty easily. About three years ago it started to get too busy for me to handle on my own so I began to get more people to help cover the jobs. This was okay because invoices could be handed in to the office on a daily basis and blank invoice forms handed out to the tech before they went out to do the jobs. Double handling was becoming a bit of a hassle but it was still manageable. The real problem started when we started to take on more areas. How do you get a technician to keep dropping in when he/she has to drive an hour to get here?

I needed a way to generate invoices remotely. I looked into online invoice services but none of them would quite fit our business model. Not only that but most charged by the invoice and had little flexibility. I stumbled onto TeamDesk while looking for a better service. The 14day trial and the free setup consultation looked good so I had a go. I was a bit worried about my ability to manage a database but I figured 14 days was plenty to establish whether I could do it or not. TeamDesk Support was quick to respond to my questions and the fast setup of what I needed got me started in about a day. Amazing! By showing me how to help myself I was able to take it from there. Since then, when I get stuck, I try another application to see how its done then incorporate the concept into my own application. It’s learning by example. TeamDesk Support is always there if I need them. Most of the time I can work it out myself.

Now the techs submit invoice forms from their mobile phones (PDA). When the jobs are done they fill out the details on their phones and submit them into our system using a web form generated by TeamDesk. An invoice number is generated in the new record and an email notification is instantly sent back to the customer. The tech opens the email on the customer's computer and prints the invoice out on their computer if they want one. The printout isn't really needed because it’s in their email inbox anyway. The customer loves it because it’s all so professional. The tech loves it because they don't have to come into the office anymore and I love it because I don't have to pay anyone to handle the invoices or double handle the information.

At the end of the week I have all the information to pay the techs and see who hasn't paid the bill. The reporting functions are elaborate and if I have collected the information then I can build a report on anything.

Notifications are fantastic. The system handles the follow-ups three days after the tech did the job to make sure everything is going ok and to let the customer know we are still here if they need us. After seven days the unpaid customers start getting email reminders to pay the bill and how they can pay online. We have just started putting computer sales on to the end of each invoice and I have just figured out how to put pictures into each email notification. It just keeps on getting better!!!

Almost everything can be automated so I don't have to pay more office staff as the business keeps growing. As a business, we can concentrate on delivering computer support and not get consumed with office procedures. Way to go TeamDesk, you're making us look like heroes.