Support Staff Access
The support team does not have access to your database by default, except free trials. Therefore, if you need help from the Support Team members, you can provide the access to the database via the Support Staff Access option. It allows you to grant access to members of TeamDesk support team until 23:59:59 of a certain date in – or deny it.
To provide the access for the support team to your database:
Click the Setup link in the top right corner of the window.
Select the Database tab.
Choose Database > Database Properties in the setup menu.
After that the support team member will get the access to your database till the specified date.