The Support Cases table is the core table of the database, capturing detailed information about each customer support request. This table includes:
The table also includes metadata fields such as Id for unique identification, Record Owner, Created By, Date Created, Last Modified By, and Date Modified, which help in tracking the case's lifecycle and ensuring accurate record management.
This setup ensures that support teams have all the necessary information to resolve issues efficiently while maintaining a comprehensive history of each case.
Any support materials, such as spreadsheets and real-life work samples would be very helpful as they would help us better understand your business process.