Service Request Calls
The "Service Request Calls" database is designed to manage and track customer service requests, including interactions with contacts, actions taken, and outcomes. This system provides an organized framework to handle service issues, ensuring efficient communication between customers and technicians while keeping a detailed record of each service call and its resolution.
Description
The Contacts table stores information about the people associated with the service requests. It includes fields like Name, Job Title, Customer Name, and Contact Details, providing a clear view of who is involved in each request. This table helps to identify the key contacts for follow-ups and communication-related to service issues.
The Customers table holds the information for each customer making a service request. It stores the Name, Address, and Other Details, ensuring that the necessary customer information is readily available to assist with handling their service requests.
The Service Request Actions table tracks the steps taken to address each service request. It includes fields like Action, Service Request Call Reg. Number, Outcome, and Technician, which record the actions performed by technicians, the results of those actions, and the timing of each response. This table helps ensure accountability and provides a timeline of service activities.
The Service Request Calls table serves as the central log for all incoming service requests. It records the Reg. Number, Contact Name, Problem, Status, and Date Time Of Call, allowing the company to monitor and manage each service call from initiation to resolution. This ensures that every service request is properly logged, tracked, and addressed.
Screenshots
To help you make the system work for your needs, we have developed the following service program:
- Discuss your needs with our staff.
- We’ll determine and confirm the workflow logic of your database.
- We’ll create a ready-to-use database to fit your exact business model.
- You’ll get a solution designed especially for your needs.
Any support materials, such as spreadsheets and real-life work samples would be very helpful as they would help us better understand your business process.
We offer free system configuration assistance
(up to 4 hours of consulting work).
If you decide that our database is not exactly what you need - you owe nothing.