Trouble Tickets
The "Trouble Tickets" database is designed to track and manage service-related issues and resolutions for customers. It organizes service calls, customer details, contacts, and associated actions to ensure timely and efficient problem-solving. The database helps service technicians, support staff, and management stay on top of open tickets, log interactions, and track resolutions to customer problems. This system streamlines the process of handling customer service requests, troubleshooting issues, and ensuring customer satisfaction.
Description
The Service Calls table is the core of the database, logging every service interaction with customers. Key fields include the Service Order Number, Date and Time of Call, Problem, Solution, and Technician. This table tracks the issue from initial contact through to resolution, providing a clear record of what was done and who was involved.
The Customers table stores information about the businesses or individuals requesting support. Fields like Name and Customer Details help organize all pertinent information about each customer, ensuring the support team can quickly access background details during service calls.
The Contacts table contains information about specific people who act as the point of contact for each customer. It links to the customer and provides contact details like Phone Number and Name, making it easier to reach out when troubleshooting issues.
The FAQs table provides a list of common issues and actions, identified by Issue Code and Action Code. This table helps support staff quickly find solutions to recurring problems, improving efficiency.
The Issues table is a detailed log of the various types of problems customers may report. Each issue is given a Code and Description, helping to categorize problems for easier tracking and resolution.
The Actions table is closely related to the Issues table and records possible solutions or actions taken in response to specific issues. Each action is associated with a unique Code and Description, allowing for a streamlined process in resolving common problems.
This database provides a comprehensive structure to manage customer service efficiently, from problem identification to solution.
Screenshots
To help you make the system work for your needs, we have developed the following service program:
- Discuss your needs with our staff.
- We’ll determine and confirm the workflow logic of your database.
- We’ll create a ready-to-use database to fit your exact business model.
- You’ll get a solution designed especially for your needs.
Any support materials, such as spreadsheets and real-life work samples would be very helpful as they would help us better understand your business process.
We offer free system configuration assistance
(up to 4 hours of consulting work).
If you decide that our database is not exactly what you need - you owe nothing.