Cisco WebEx, LLC has entered the process of retiring the WebEx WebOffice product. The last day of service & support is November 30, 2014.


All WebEx WebOffice customers who are looking for an alternative software can migrate to TeamDesk online database. TeamDesk offers more advanced functionality and more flexibility as well.

In this post we describe step-by-step migration from WebEx WebOffice to TeamDesk online database.

To backup an entire database including all database attachments from WebOffice, follow the Database Backup instructions in the Export & Backup Guide.

When the backup process is finished, you can see folders comprising .txt files and archives with attachments. A corresponding table name is included in the name of each .txt file and folder, where this file is stored.

For example there is the Products folder, comprising data from the Products table.


We recommend saving all folders with files on your computer locally. Now you can use this data to create a database in TeamDesk.

The easiest way is to import .txt files into tables. The additional adjustment is needed in case your database includes attachments. Let’s consider an example of how attachments can be imported.

First import the Products_AllFields.txt file to the Products table created in TeamDesk. This table will include a text column keeping attachment names, for example the [Product Picture] column. After that you should extract the attachments from the archive to the folder on your computer. For instance, this is the ProductAttachments folder that has the following path C:\Databases\ProductAttachments. To connect the attachment names with the attachments data kept in the folder, link the path and names via a formula-text column. Create such Formula-Text column and add the following formula:

“file://C:\\Databases\\ProductAttachments\\”&[Product Picture]

Then create a table view comprising the Formula-Text column data and record Id numbers.

You can exclude table records without attachments; just add a filter to the above mentioned view.

Now you can export table view data to a .CSV file, for example to the PictureNames.csv. Moreover, you should add a new column of the file-attachment type where attachments would be stored. Let’s name this column [Attachments]. To add the attachments to this column, use TeamDesk Restore Tool. It allows you to restore the information from .CSV and attachment files.


If you encounter any difficulties please get in touch with TeamDesk support team and we’ll make your migration process fast and smooth.