About

What's Your Pain?

You are likely here for one of four reasons. Don't read the manual. Identify your category below to see how we fix it.

1. The "Logic" Headache (Formulas & Scripting)

• The Pain: You are staring at a screen trying to make If([Status]="Open", ...) work, but it keeps giving errors. You need complex logic (commission calculations, date offsets), but you aren't a coder.
• Our Fix: We write the formulas TeamDesk can't generate. We handle the complex math, the nested logic, and the scripts that automate your day.

2. The "Structure" Trap (Architecture)

• The Pain: You built a database, but now you have duplicate names everywhere. You realize you should have built a "Relational" system, but you built a "Spreadsheet."
• Our Fix: We untangle your data. We convert flat lists into proper relational structures so your database is clean, unique, and scalable.

3. The "Outside World" Gap (Integrations)

• The Pain: You love TeamDesk, but your data is trapped inside it. You want your invoices in Xero, your dates in Google Calendar, and your charts in Power BI.
• Our Fix: We build the bridges. We use the API to make TeamDesk talk to the rest of your business automatically. No more copy-pasting.

4. The "Import" Nightmare (Migration)

• The Pain: You have 10 years of messy Excel sheets. You tried to import them, but the columns don't match and half the records failed.
• Our Fix: We scrub your data before it enters the system. We handle the migration so you start with a clean slate, not a digital junkyard.

Who We Are

This profile represents the high-level systems architecture arm of That Computer Guy (est. 2001). We aren't a faceless agency; we are a small group of passionate technicians who evolved by chasing what we love to do.

The Evolution: We started as a repair business. By 2006, we needed a better way to coordinate 9 mobile techs covering 1.7 million people, so we built our operations on TeamDesk. We "eat our own dog food"- mastering this software to survive and scale our own business.

Today: While Pat manages the original repair operations, Jamie (Founder) applies those decades of systems experience to help other companies conquer their technical challenges.

Verification: We are the 6th oldest active testimonial on the TeamDesk site. Read our original 2006 case study here: Our TeamDesk Case Study

The dbdesk Ecosystem

You get the stability of an established firm with the direct focus of a dedicated expert. Visit our sites below for our full list of services, pre-built templates, and tools.

Simple Pricing

Our Rule: If the project won't pay for itself in 6 months via time saved or errors reduced, we will advise you not to do it.

• The Math: Count time on wasted steps → Calculate time saved by dbdesk → Multiply by 6 months × Rate (USD) = Project ROI.
  Contact: support@dbdesk.net