Support Staff Access
The support team does not have access to your database by default, except during free trials. Therefore, if you need help from the Support Team members, you can provide access to the database via the
Support Staff Access option. This option allows you to grant access to members of the TeamDesk support team until 23:59:59 of a certain date in the database-specific time zone - or deny it.
To provide access for the support team to your database:
Setuplink in the top right corner of the window.
Database Propertiesin the setup menu.
Fill in the Extras section displayed at the end of the Database Properties form. To provide access, check the
Grant access tilloption and specify the end date until which the access will be provided.
After that, the support team member will get access to your database until the specified date.