Support Staff Access
The support team does not have access to your database by default, except free trials. Therefore, if you need help from the Support Team members, you can provide the access to the database via the
Support Staff Access option. It allows you to grant access to members of TeamDesk support team until 23:59:59 of a certain date in database-specific time zone - or deny it.
To provide the access for the support team to your database:
Setup link in the top right corner of the window.
Database > Database Properties in the setup menu.
Fill in the Extras section displayed at the end of the Database Properties form:
After that the support team member will get the access to your database till the specified date.