Email Non-Delivery Report

The Email Non-Delivery Report is only available for databases hosted on EU-based data servers.

This page provides an aggregated view of undelivered messages from all email alerts and view subscriptions, organized by email address.

To access the report, navigate to Setup > Database tab > Tools > Email Non-Delivery Report.

Click the Details button to view information about the delivery failure.

The report may include the following statuses:

• Blocked — The recipient’s mail server rejected the delivery attempt. This may happen because of its security policies, content filtering, sender reputation, or another technical issue.
• Deferred — The recipient’s mail server temporarily rejected the message. The system will retry delivery.
• Dropped — The message was not sent to the recipient’s mail server. This commonly happens when the address is on a suppression list because of a previous bounce, spam report, or unsubscribe request.

The exact cause is displayed in the delivery details.

For example:

You can also view undelivered emails by clicking the Details button in the Log section of an email alert action or subscription.

Please note that this option is exclusively available for databases hosted on EU-based data servers.