Third-Party Accounts

Third-party accounts involve extracting the Call URL Authorization section into a separate entity.

Using the "Third-Party Accounts" functionality, you can set authorization types, usernames, passwords, and tokens, and then reuse the same account in multiple Call URL actions.

To create a new 3rd-Party Account, navigate to Setup > Database tab > Tools > 3rd-Party accounts, and click the New button.

As a result, you’ll see the New Account form.

New Account

In the "Name" field, enter the name of the 3rd-Party Account.
The "Notes" field can hold any developer’s comments that need to be kept for this 3rd-Party Account. The comments will be visible only in the Setup mode.
In the "Type" dropdown, you can choose an authorization type. The following types are available:

When the authorization type is selected, the corresponding list of fields like Username, Password, Token, etc., should be filled in.

The Google or Microsoft options in the Type dropdown are only available for the main TeamDesk domain. Other domains should use Generic OAuth v2 options.

The OAuth2 protocol requires an "app registration" part on the third-party site. You’ll obtain the Client ID and Secret values used further in the authorization process. An integral part of app registration is the "Redirect URL" – a page on TeamDesk that the third-party service calls back with authorization code. This page is https://<yourdomain>/secure/oauth.aspx. Since the domain part is variable, we can’t register apps for all the variety of subdomains – you have to register an app for your own subdomain.

You can reuse the same 3rd-Party account in multiple Call URL actions. Moreover, a new 3rd-Party account can be created directly in a Call URL action form.


Let’s consider Google Calendar synchronization. First, you subscribe your webhook to receive change notifications. The calendar then calls the webhook, and you should request the list of changes. For each event in the list, you get the event’s data. Finally, if you want to pause syncing, you should unsubscribe your webhook.

In total, you’d need a Webhook and four Call URL actions: Subscribe, List, Get, and Unsubscribe. All four require read-only API access to your calendar.

Now, suppose you’ve finished testing synchronization with your calendar and want to use a shared one, available through a different account. What do you need? You need to accurately change access credentials for each of the four actions. Forgetting to update one could disrupt synchronization.

For Basic authorization, you can store shared login and password into an application variable and pass it to the service using headers. The downside of this approach is that login credentials are stored in plain text. However, the variable approach won’t work for OAuth 2 protocol. It uses an access token with a limited lifetime that rotates periodically and requires special treatment baked into Call URL actions code.

The Solution: Third-Party Accounts

To address this, we’ve added the Third-party Accounts list at the database level. You can find it in Setup > Database tab > Tools > 3rd-party accounts link.

Third-Party Accounts Link

There, you can set authorization types, usernames, passwords, and tokens, and then reuse the same account in multiple actions. You can pick an existing account in the Call URL action’s interface if it’s suitable.

Google Calendar Call-URL

Or you can create a new account without having to leave the action UI.

We converted the authorization of existing Call URL actions to Third-party accounts, one account per action.