Mobile Device Alert

Mobile Device Alerts are directed to the dedicated TeamDesk mobile app and facilitate interaction. This feature serves as a practical tool for communicating with database users without relying on email notifications.

Similar to notifications, a message is at the core. Additionally, the system supports attaching custom buttons that can be added to the action to allow users to respond to the message.

Mobile Device Alert

To create the Mobile Device Alert, follow these steps:

  1. Click the New button in the Actions list or in the Actions section displayed directly in a specific workflow trigger (or a custom button):
    New Mobile Device Alert

  2. When you choose the action type Mobile Device Alert, you’ll see the action form. The screenshot below shows an example of the filled-in action form:

Mobile Alert Form Example

Name
Enter a name for the action.
Notes
Add any comments you need to keep for this action.
Color
This option is intended to override the default "table color" logic, allowing you to set a different color for a mobile action.
Icon
This option allows you to select icons for a mobile action. You have a choice of 900+ icons covering various subjects.
Sent To
Select options defining who can access the action in the TeamDesk mobile client application. You can choose only one from the following:
Body
Enter the basic information of the alert. Please note that due to speed and memory constraints, we are unable to render complex layouts on mobile devices, so no full-fledged forms are allowed. However, we support column placeholders and simple formatting via markup.
When the [ symbol is entered, the columns comprised in the Table are listed in the dropdown.

Columns Dropdown

If the current column value should be inserted into the notification body, just select the column name from the dropdown.

Access rights for the placeholders/columns in the alert body are determined by the access rights of the user specified in the Sent To field.

Display Buttons
Here you can attach custom buttons that will be added to the action to let a user react to the message.

Let’s assume that you use the following trigger for the Mobile Device Alert sending:

Trigger Example

In case you resend the alert to another user, the system automatically revokes the alert for the previous user. For instance, in our example, you can choose another user in the "Supervisor" column and save this change.

Selecting Supervisor

As a result, the trigger activates the action, and a new mobile alert is sent to such a newly chosen supervisor. Furthermore, the system revokes the alert which was sent to the mobile device of the previous supervisor, however, only the buttons will get removed immediately from the alert, while the alert itself will disappear from the Alerts folder after 30 days from the creation date.

New Mobile Alert

The 'Revoke from Devices' button

In case you need to revoke a mobile alert from all the devices, just use the Revoke From Devices button accessible on the action form.

Revoke from Devices

After pressing the button, the alert will be removed from all the devices’ Alert folders.

Alert Revoked

Please note that all mobile alerts will be deleted from mobile devices automatically after 30 days from the creation date.